Nothing happens when you scan? Use the scan icon inside Hasheem, beside your profile. Your phone’s camera or a generic QR reader won’t approve the sign-in.
Code expired? Codes last one minute. Select “Get a new code” on the sign-in page.
Still waiting? Check the approval button on your phone. It stays disabled for a few seconds before you can approve.
Signed out unexpectedly? Signing in on another computer ends the previous browser session. Hasheem allows one PC at a time.
A payment hasn’t completed
Check the status in your account. If money left your account but the purchase is still pending or failed, email us with the phone number you paid from and approximately when you paid so we can trace it.
Paying with mobile money
Use the number registered to your mobile money account. Both 0712… and 255712… formats work.
The PIN prompt can take up to a minute to arrive. If you dismissed it, check your provider’s menu for pending requests.
Review the amount shown in checkout before approving payment.
A download is slow or unavailable
Download links use external file hosts, so speeds depend on the host. If a link is unavailable, tell us which game and mirror you used so we can investigate. See the refund policy if access cannot be restored.
